Help Desk for Magento 2
Magento 2 Help Desk extension helps you manage customer support tickets efficiently and effectively. This extension allows you to create, assign, and resolve tickets from the backend or frontend, communicate with customers via email, and track ticket status and performance.
- User-friendly interface
- Allow customers to create multiple tickets at once
- Create Unlimited Departments, Quick Answer, Permission, and Categories
- All ticket feedback is sent via email
- Allows attaching images in tickets
- Set priority, category for each ticket
- Allows customers to quickly respond to any ticket.
- Customers choose the order related to the ticket to be processed quickly.
- Easy check the history of ticket discussions
- Customers manage all submitted tickets easily
- Satisfied star rating after closing the ticket
- Schedule time to auto close & auto reminder
- Easily add custom emails and default templates
- Create spam pattern to avoid spam content
- Tickets Report is listed by date, month
Magento Open Source: 2.3.x, 2.4.x
Adobe Commerce (on-prem): 2.3.x, 2.4.x
View extension documentation, installation instructions, and a live Magento admin demo to see how order editing works in real store workflows.
Magento 2 Help Desk extension brings good experience
Good solution and flexible support for the store! Customer support and answering services are very important for an online store, helping to improve customer trust and confidence, solving customer problems quickly will help many customers back to you more.
Help Desk extension helps manage customer requirements, makes it easy for administrators to divide work and manage data quickly.
Magento 2 Help Desk extension featured:
- User-friendly interface
- Allow customers to create multiple tickets at once
- Create Unlimited Departments, Quick Answer, Permission, and Categories
- All ticket feedback is sent via email
- Allows attaching images in tickets
- Set priority, category for each ticket
- Allows customers to quickly respond to any ticket.
- Customers choose the order related to the ticket to be processed quickly.
- Easy check the history of ticket discussions
- Customers manage all submitted tickets easily
- Satisfied star rating after closing the ticket
- Schedule time to auto close & auto reminder
- Easily add custom emails and default templates
- Create spam pattern to avoid spam content
- Tickets Report is listed by date, month
Magento 2 Help Desk Screenshot of ticket management customer:
Magento 2 Help Desk Screenshot of the ticket management admin:
Why Choose MageHQ?
MageHQ develops reliable Magento 2 extensions focused on performance, compatibility, and simplified store management workflows.
Magento-Focused Development
We specialize in Magento 2 extensions built specifically for real-world eCommerce workflows and Magento store operations.
Clean & Optimized Code
Extensions are developed following Magento coding standards to ensure stability, performance, and maintainability.
Fast Technical Support
Our support team is available to help with installation, configuration, compatibility, and extension-related questions.
Easy Installation & Configuration
Simple installation and user-friendly configuration help merchants and developers get started quickly.