Help Desk for Magento 2

Magento 2 Help Desk extension helps you manage customer support tickets efficiently and effectively. This extension allows you to create, assign, and resolve tickets from the backend or frontend, communicate with customers via email, and track ticket status and performance.

User-friendly interface
Allow customers to create multiple tickets at once
Create Unlimited Departments, Quick Answer, Permission, and Categories
All ticket feedback is sent via email
Allows attaching images in tickets
Set priority, category for each ticket
Allows customers to quickly respond to any ticket.
Customers choose the order related to the ticket to be processed quickly.
Easy check the history of ticket discussions
Customers manage all submitted tickets easily
Satisfied star rating after closing the ticket
Schedule time to auto close & auto reminder
Easily add custom emails and default templates
Create spam pattern to avoid spam content
Tickets Report is listed by date, month

Magento Open Source: 2.3.x, 2.4.x
Adobe Commerce (on-prem): 2.3.x, 2.4.x

User Guide Install Guide

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Details

Magento 2 Help Desk extension brings good experience

Good solution and flexible support for the store! Customer support and answering services are very important for an online store, helping to improve customer trust and confidence, solving customer problems quickly will help many customers back to you more.

Help Desk extension helps manage customer requirements, makes it easy for administrators to divide work and manage data quickly.