AI Chatbot

MageHQ AI Chatbot for Magento 2

MageHQ AI Chatbot brings an intelligent, context-aware AI assistant directly to your Magento 2 storefront. It helps customers find products, understand store policies, ask about shipping or returns, check order status, and get support without waiting for a human agent.

Unlike a generic chat widget, MageHQ AI Chatbot is built specifically for Magento. It can use real storefront context such as the current product, category, cart items, customer group, recently viewed products, and store information to deliver more relevant answers during the shopping journey.

AI Shopping Assistant for Your Storefront

The chatbot appears as a modern floating widget on your website and opens into a clean conversational panel. Customers can ask natural questions about products, categories, orders, shipping, returns, and support topics. The assistant can respond with formatted answers, quick replies, and product suggestion cards that include product images, prices, and links.

Magento-Aware Responses

MageHQ AI Chatbot can enrich AI prompts with Magento store context, helping the assistant understand where the shopper is and what they may need. The module can pass product, category, cart, customer, and store data into the conversation flow based on admin configuration.

Product and Content Training Data

The module indexes product, category, and CMS page content into chatbot training data. This allows the assistant to reference your own catalog and store content when answering customer questions. A scheduled cron job keeps the training data refreshed automatically.

Order-Aware Customer Support

Customers can ask about an order by providing their order number and email address. The module verifies the order before returning basic order details such as order status, state, and total. This helps reduce repetitive order status support requests while protecting sensitive customer information.

Flexible AI Connectivity

MageHQ AI Chatbot supports connection approache.The module includes support for popular AI providers such as OpenAI, DeepSeek, Anthropic, Gemini, and OpenAI-compatible providers.

Customizable Chat Experience

Store admins can customize the chatbot name, welcome message, fallback message, system prompt, assistant personality, colors, gradients, chat bubble styles, panel radius, shadow, and custom CSS. The frontend widget also includes dark mode support and remembers the shopper’s conversation state.

Admin Dashboard, Logs, and Diagnostics

The admin panel includes a dedicated AI Chatbot dashboard with total chats, token usage, unresolved conversations, and recent activity. Diagnostics help verify license, subscription, plan code, routing, and connection status. Message logs allow admins to review requests, responses, success status, error codes, provider/model data, and token usage, with CSV export support.

Privacy and Control

MageHQ AI Chatbot includes privacy and access controls for production use. Admins can mask customer email, phone, and name, choose whether to include PII in AI requests, disable full message storage, restrict usage by customer group, block IP addresses, configure message rate limits, and set message log retention.

Key Features

• AI chatbot widget for Magento 2 storefronts
• Context-aware answers using Magento product, category, cart, customer, and store data
• Product suggestion cards with image, price, SKU, and product URL
• Order status lookup with email verification
• Quick replies and conversation history
• Customizable chatbot name, welcome message, fallback message, prompt, and personality
• Modern frontend UI with dark mode and configurable design tokens
• Product, category, and CMS page training data indexing
• Own API key mode for supported AI providers
• Admin dashboard with chat, token, and unresolved conversation metrics
• Diagnostics page for connection and subscription status
• Message log grid with filters, CSV export, summary export, and cleanup tools
• Privacy controls for PII masking and message storage
• Customer group restrictions, IP blocking, and rate limiting
• Automatic cron-based training data reindexing and log cleanup

Why Use MageHQ AI Chatbot?

MageHQ AI Chatbot helps Magento merchants improve customer experience, reduce repetitive support questions, and guide shoppers toward relevant products. It combines AI conversation, Magento storefront context, product suggestions, admin visibility, and privacy controls in one Magento-native module.